Refund and Return Policy

Effective Date: 15/02/2025

At Kushwaha Cement Store, we strive to provide high-quality cement and construction materials. If you are not satisfied with your purchase, you may request a return or refund under the following conditions.

1. Return Policy

1.1 Customers can return products within 7-10 days from the date of delivery.

1.2 The product must be unused, in its original packaging, and in the same condition as received.

1.3 Customers must provide the original invoice or proof of purchase.

1.4 Returns will not be accepted for:

• Opened or used products
• Custom or special-order items
• Products damaged after delivery due to improper handling or storage

2. Return Process

2.1 To initiate a return, customers must contact us at Kushwahacementstore25@gmail.com with order details and reason for return.

2.2 Our team will verify the request and arrange pickup or request the customer to return the product to our store.

2.3 After inspection, if the return is approved, a replacement or refund will be processed.

3. Refund Policy

3.1 Once the returned product is received and inspected, the refund process will begin.

3.2 Refunds will be issued within 3-5 working days after approval.

3.3 Refunds will be processed through the original payment method.

3.4 Delivery and handling charges (if any) are non-refundable.

4. Important Notes

4.1 Kushwaha Cement Store reserves the right to refuse a return/refund if the product does not meet the eligibility criteria.

4.2 In case of incorrect or defective products received, customers must report the issue within 24 hours of delivery.

4.3 If a refund is delayed beyond the expected time, customers can contact our support team for assistance.

Thank you for choosing Kushwaha Cement Store! We appreciate your business.